Add On: Hanging Up and Down

Free shipping for products up to 10 kg. If your order is above 10 kg, the shipping cost will be calculated at the Checkout.

Please, note it can take up to 6-8 weeks to ship your made-to-order items.

The goods leave our warehouse in perfect condition and are protected against transport damage. The goods are insured against shipping damage and the condition is documented before shipment. Therefore, please check the shipping box for damage before opening it and take a photo of any damage to the packaging. In the unlikely event that the product is damaged in addition to the packaging, this must be communicated to the logistics company on site. Please also contact us by e-mail at info@somefancyname.com.

Shipping to:

Germany, Switzerland, Austria, France, England, Italy, Spain, Portugal, Denmark, Sweden, Finland, Netherlands, Poland, Czech Republic, Belgium, Luxembourg, Andorra, Liechtenstein, Hungary, Slovakia, USA, Canada, Mexico. Other countries on request.

Returns

Made-to-order items cannot be returned.

According to the EU Directive on Consumer Rights Designers on somefancyname.com provide 14-day cancellation policy, which means that the customers from 28 EU member countries, plus Iceland, Norway and Liechtenstein, have 14 days after receiving your item to request a return.

To start a return, you can contact us at info@somefancyname.com. If the return conditions are met, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The customers are responsible for the items until the Designer gets the products. We recommend the Customer to use a courier that offers track and trace and insurance for the product. You can also cancel your purchase by refusing to receive the shipment. In this case, somefancyname.com will deduct the cost for the return shipping from the return amount since the shipping company imposes a cost of Return Shipping on Seller.

The customer is responsible for the costs of Return.

The lacquer surface is easy to clean and does not need any special maintenance. A dust feather or a wet cloth is enough to simply clean any dust from the product. Stronger stains can be cleaned by using a mild cleaning agent. Stains from ink, fruit, felt-tip pens, tea, coffee, red wine, or mustard need to be cleaned immediately. Otherwise, these stains will affect the surface permanently. 

Never use any cleaning agents which create a layer on the surface such as wax or oil since they can become yellow and resinify. Neither should cleaning agents be used which can remove the layer of the surface such as strong cleaning agents, abrasive powder, or any solvents.

Wall Pocket: In the case of light soiling, the wall pocket can be easily cleaned with a brush. Stains are best removed with a sponge and a mild soap.