Refund policy

According to the EU Directive on Consumer Rights, Designers on somefancyname.com provide 14-day cancellation policy, which means that the customers from 28 EU member countries, plus Iceland, Norway and Liechtenstein, have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@somefancyname.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The customers are responsible for the items until the Designer gets the products. We recommend the Customer to use a courier that offers track and trace and insurance for the product. You can also cancel your purchase by refusing to receive the shipment. In this case, somefancyname.com will deduct the cost for the return shipping from the return amount since the shipping company imposes a cost of Return Shipping on Seller.

 

Payment
The customer is responsible for the costs of Return.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 30 days for your bank or credit card company to process and post the refund too.